Hotel Riu Playacar, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Avenida Xaman Ha Manzana Lote, Playa del Carmen, Mexico, 77710

“The hotel's beachfront in Playacar made me feel as though I was in paradise, with stunning palm trees and the soothing sound of waves lapping at the shore.”view full review

Hotel Riu Playacar offers an all-inclusive experience on Playa del Carmen beach. This family-friendly 4-star hotel features more than 300 rooms, multiple dining options, and a comprehensive entertainment program.

Rooms & Amenities

Rooms at Hotel Riu Playacar include amenities such as satellite TV, air conditioning, a safe, and a mini-bar with a beverage dispenser. Guests can cool off in one of three swimming pools or enjoy the beach with stunning views of the Caribbean.

Dining & Refreshments

Dining options include a buffet as well as four restaurants, such as the Jade restaurant for Asian cuisine and La Traviata for pasta. Four bars offer refreshments throughout the day.

Leisure & Activities

Leisure activities at the Riu Playacar include an entertainment program for children and adults, live music, and watersports like kayaking and snorkeling. The Renova Spa provides a variety of treatments and massages.

Location & Transportation

The Hotel Riu Playacar is situated in a residential district, allowing easy access to nearby landmarks such as Playa del Carmen Archeological Site and Xel-Ha Park. Transportation options include local bus services and the Aeropuerto de Playa del Carmen, 5 km away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Apartment

4 persons

75 m²

1 King-size bed

Private pool

Air conditioning

room details

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Playa del Carmen 2.6 km

Airports

Aeropuerto de Playa del Carmen (PCM) 2.5 km

Cancun (CUN) 59.2 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Food Variety

During my stay at Riu Playacar, I was truly impressed by the dining options available. The buffet was excellent, offering a wide variety of delicious dishes that exceeded my expectations. Each meal provided something new to enjoy, and the themed restaurants like the Asian and Italian had great food without the need for reservations. It made dining relaxed and enjoyable throughout my stay.

Harper87. UK, Read full review on

Spacious and Comfortable

The room I stayed in was very spacious and beautifully arranged. I loved the huge double bed that ensured I had a comfortable night's sleep each night. Having a fridge stocked with drinks added that little extra touch of luxury, making my stay even more enjoyable.

RichardSmith. USA, Read full review on

Really good Pool Experience

I found the pool area to be fabulous during my visit. There were always plenty of sunbeds available, so I never had to get up early to secure one. The two pools had distinct atmospheres, with one being more tranquil. The entertainment team was great, offering fun activities without being too pushy, which made my poolside experience even better.

JamesTraveler. Canada, Read full review on

Family-Friendly Facilities

Riu Playacar is fantastic for families. The children's pool area was a hit, featuring a slide that my kids loved. The pool was designed well to ensure safety while they had fun. It was wonderful to see my children engaged and having such a great time.

TheodoreP. Australia, Read full review on

What’s included

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
24-hour reception
Rooms/ Facilities for disabled
Luggage storage
Currency exchange
ATM/Cash machine
Sundry/Convenience shop
Gift/Newsstand
Beauty salon
Multilingual staff

Sports & Fitness

Fitness centre
Kayaking
Tennis court

Guest Parking

Dryer
Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Shops/Commercial services
Bell staff/Porter

Dining

Continental breakfast
Restaurant
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Free breakfast
Buffet breakfast

Business

Business centre

Children

Paid babysitting/ Child services
Children's pool
Children's play area
Kids club

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach umbrellas
Beach towels
Sun loungers
Entertainment
Garden area
BBQ facilities
Television in lobby
Spa & wellness centre
Sauna
Jacuzzi
Treatment room

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area
Tea and coffee facilities

Bathroom

Hair dryer
Washing machine
Free toiletries

Self-catering

Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV
Cable/ Satellite television

Location

Avenida Xaman Ha Manzana Lote, Playa del Carmen, Mexico, 77710

Map view

Avenida Xaman Ha Manzana Lote, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Xcaret

4.4 km

Landmark

Quinta Avenida

2.8 km

Landmark

Cenote Calavera

3.2 km

Mall

Playacar Center Shopping Mall

780 m

Landmark

Los Fundadores Park

2.2 km

Landmark

Fun Fitness Globetrotters

830 m

Landmark

Zona Arqueologica Playa del Carmen

1.7 km

Landmark

Disabled-friendly beach

2.2 km

Park

Xel-Ha Park

1.0 km

Landmark

Mahi Golf Course

740 m

Golf Course

Campo de Golf Playacar

920 m

Landmark

Hard Rock Campo de Golf

1.1 km

Landmark

Playa del Carmen Archeological Site

1.0 km

Landmark

Maya ruins

1.1 km

Landmark

Bel Air Animal Park

2.9 km

Landmark

Cenote Carwash

2.9 km

Landmark

Alltournative

1.2 km

Mall

Starbucks

1.3 km

Mall

City Club

1.3 km

Landmark

La Sirena's Fine Mexican Handcrafts

2.3 km

Landmark

Corazon de Mexico

2.4 km

Landmark

Galeria de Arte 5ta Avenida

2.4 km

Landmark

Sun Jaguar

2.5 km

Landmark

Casa Tzutuhil

2.5 km

Landmark

Xaman Ha Ruins

2.1 km

Store

Centro Maya

3.8 km

Landmark

Xaman Ha Aviary

2.9 km

Landmark

Playacar Golf Club

3.4 km

Beach

Playacar Beach

3.5 km

Nearby

Piste Cyclable sur Paseo Xaman-Ha

590 m

Restaurants

Les Crepes de Paris

3.1 km

Avenida Paseo Xaman-Ha 25 Playacar Center

Steakhouse

820 m

Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla

Buenerrimo

2.6 km

Ave. Paseo Tulum Local 17

Reviews and Ratings

Feedback from previous guests about their experience.

Avery

United Kingdom, February 2025

9.2/10

I had a fantastic stay at Riu Playacar, enjoying the clean and comfortable rooms, excellent dining, and beautiful beach. While the air conditioning could have been better and the sun protection wasn't adequate for my fair skin, the overall experience was delightful. The friendly staff, engaging activities, and ample poolside amenities certainly made up for a few minor inconveniences! 🌴🥂

Rooms

9.0

The rooms were lovely, clean, and serviced daily, featuring comfortable beds and a mini bar.

Service

10.0

The staff were extremely friendly and attentive, always with a smile and eager to assist.

Location

9.0

Riu Playacar is situated right on a beautiful beach with silky sand, close to local shops and within walking distance to 5th Avenue.

Dining

9.0

The buffet restaurant offered a great variety of fresh food, with excellent service that made dining a pleasant experience.

Facilities

9.0

Facilities such as pools and activities were well-maintained, with easy access to other Riu hotels and no issues finding sun loungers.

Robert

United Kingdom, December 2024

8.2/10

I had a lovely 14-night stay at Riu Playacar with my partner. the location was fantastic, and the staff were incredibly friendly. While the dining options were generally good, the 24-hour snack bar was a letdown. Overall, it was a wonderful experience, though there were minor issues that could be improved.

Rooms

8.0

My room in Block 8 was perfectly clean and well-maintained. though I did miss having a bathtub. The air conditioning was strong, but the door was thin, allowing noise from the corridor.

Service

9.0

Staff members were consistently friendly and helpful. especially the restaurant service, which was excellent and made dining a pleasure.

Location

9.0

The resort is in a gated community, which gave me a sense of safety. it was just a short taxi ride or scenic walk to Playa del Carmen.

Dining

7.0

The buffet had a variety of tasty options, though it became slightly repetitive after two weeks. the a la carte restaurants were enjoyable, with the Italian being my favorite.

Facilities

8.0

The pool areas were great with plenty of sun loungers, but the 24-hour snack bar left a lot to be desired. access to nearby hotels added variety.

Hannah

United Kingdom, October 2024

8.4/10

My stay at Riu Playacar was quite delightful overall. The cleanliness and service were standout features. However, the dated rooms could use some updates, and occasionally the noise from the theater was a bit much.

Rooms

8.0

I found my room beautiful with a spacious balcony that overlooked the pool and lunch buffet area. although the decor felt a bit dated, it was well-maintained and clean.

Service

9.0

The service was absolutely fantastic. from the front desk to the dining areas, the staff were genuinely attentive and welcoming, especially during breakfast and dinner buffets.

Location

9.0

The resort is perfectly situated right on the beach, with stunning white sand and clear water. plus, I enjoyed the convenience of being just a short walk away from shops and 5th Avenue.

Dining

9.0

Dining was a highlight with a variety of delicious options. the buffets offered plenty of choices, and I particularly enjoyed the Asian and steakhouse restaurants.

Facilities

7.0

The facilities were generally good, with everything I needed for a comfortable stay. however, I did notice that the pool area could use a few more restrooms as it was often crowded.

Alexander

United Kingdom, October 2024

7.0/10

I recently spent a quick getaway at Riu Playacar, and overall, it was a pleasant stay. The room was comfortable and clean, with stunning views from the balcony. While the food was decent, not all meals were up to par, which was a letdown. However, the beautiful beach and fantastic staff made the experience enjoyable.

Rooms

8.0

The room was clean and well-stocked with water and fresh towels. I loved the balcony view, but I was on the third floor with no elevator, which was a minor hassle.

Service

9.0

The staff was polite and very helpful, always ensuring my needs were met. They kept my room spotless and even created towel animals, which was a nice touch.

Location

7.0

The resort is situated right on a beautiful white sand beach, making it feel like paradise. I enjoyed taking walks along the shore, although I did notice quite a bit of seaweed that was being actively cleaned up by the staff.

Dining

5.0

The food was hit or miss. While the breakfast had a great selection, the lunch and dinner options were lackluster overall, with some dishes overcooked or not fresh.

Facilities

6.0

The facilities were generally well-maintained, including clean pools and a children's play area. I appreciated the variety of amenities offered, though some could use improvement.

Jason

United Kingdom, October 2024

8.2/10

I had a wonderful stay at Riu Playacar with my family. The hotel was stunning, with immaculate grounds and a lovely beachfront location. While the food was good, some dishes could have been hotter, and the room arrangements had quirks. Overall, it was a fantastic experience, and I would definitely return.

Rooms

8.0

I stayed in a family room that was modern and cleaned daily. The beds were huge and comfy, though the shower was hit or miss on temperature. The layout with the bathroom being semi-open could be an issue for more modest guests.

Service

10.0

The staff at the resort were excellent and always eager to help. Our cleaner, Seydy, made towel animals which my son loved, and the reception staff were friendly and attentive to our needs.

Location

8.0

The hotel has a great location with easy access to local shops and is just a short ride to Playa Del Carmen. However, be prepared for a long walk to some facilities if you're staying in the far blocks.

Dining

7.0

The buffet had a lot of variety, though some food was lukewarm. I particularly enjoyed the Italian restaurant, especially the lasagna, but the steakhouse was a bit disappointing compared to the buffet.

Facilities

8.0

The pools were clean and spacious, which I appreciated. However, the floor could be slippery at times due to constant cleaning, and the absence of kettles in rooms was a bit puzzling.